OVERVIEW

Adapting the complexity of a workforce management web portal for a smartphone app to manage shifts, employees and timesheets on the go.

Across the country, there are various establishments who provide essential goods and services (food products, bakeries, furnishing, public services and more). The user is a manager who is assigned a set of these establishments. Their job is to manage shifts at the establishments' work sites, using a pool of candidates who may be eligible to work at these sites. The goal of this project was to adapt functionalities in the web portal to a smartphone app, as much as possible.

USER FLOWS

To understand the overall structure of the web portal, we mapped out the user flows in detail and discussed which ones have to be implmeneted in the app.

Throughout the mapping process, we were in constant discussion with the client and their end users to decide which user flows and features should be adapted for the app and which ones will remain restricted to the desktop web portal. These discussions explored the aspect of users being more confident and comfortable with using certain features in a desktop environment, rather than a smartphone's compact screen space.

In the end, we decided on adapting three main modules and their most important user flows for the app: Scheduler, Time Tracker and Leaves.

FINAL DESIGN

Scheduler

Shifts are managed in the scheduler. Users can go through dates to view various shifts, create new shifts and see who's available to work.

Time Tracker

Timesheets submitted by candidates when starting their shifts are accumulated here as "time entries" for the user to monitor and approve. Users can also manually create time entries if needed.

Leaves

Leaves can be tracked in a list view and a calendar view. They are categorized into pending and previously actioned.

OUTCOME

After launch, the app has shown significant strides in adoption by the workforce management platform's existing users.

The app consistently achieved the following month-over-month average usage rates:

The launch was met with high praise by the stakeholders, who highlighted that the onboarding and training sessions planned for the app's launch were cut short, as their internal users were able to jump right in without needing much help. The app continues to be improved with various quality-of-life improvements, with a future plan to refresh the web portal's visual design to match the app.

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